Automotive Service Advisor: Lead Service & Customer Delight

Vachon Chevrolet Inc; East Brooklyn (CT); Presencial; USD 75 000 - 120 000; Tempo integral

Resumo da oferta

Vachon Chevrolet Inc in Brooklyn, CT seeks an experienced Service Advisor to support the Service and Parts Director. You will oversee daily service activities, coordinate with technicians, greet customers, explain options, and ensure quality service delivery.

Responsibilities include scheduling, documenting vehicle history, managing service orders, handling customer concerns, and promoting maintenance plans to boost department productivity and customer satisfaction.

Qualificações

• High school diploma or equivalent.
• 1 year automotive service advising experience.
• Knowledge of repair processes and dealership operations.
• Ability to manage teams in fast-paced environment.
• Excellent communication and customer service.
• Proficiency with service software, Reynolds & Reynolds preferred.

Responsabilidades

• Supervise daily service department activities.
• Greet customers and assess service needs.
• Explain services and costs clearly.
• Schedule service appointments and coordinate with technicians.
• Prepare service orders and maintain records.
• Follow up with customers after service.
• Manage parts ordering and inventory communication.
• Handle complaints and maintain relationships.
• Promote maintenance plans and services.
• Train service staff and enhance performance.
• Help implement policies and safety standards.

Conhecimentos

Team leadership

Customer service

Service operations

GM vehicles experience

Communication

Formação académica

High school diploma

Automotive education

Ferramentas

Reynolds and Reynolds

Descrição da oferta de emprego

Vachon Chevrolet Inc in Brooklyn, CT seeks an experienced Service Advisor to support the Service and Parts Director. You will oversee daily service activities, coordinate with technicians, greet customers, explain options, and ensure quality service delivery.

Responsibilities include scheduling, documenting vehicle history, managing service orders, handling customer concerns, and promoting maintenance plans to boost department productivity and customer satisfaction.