Internal Automotive Service Advisor

Paddock Chevrolet, Inc.; Village of Kenmore (NY); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision Insurance

401(k) + match

Paid sick / vacation time

Referral Bonus

Employee Appreciation Programs

Paid Life Insurance

Employee Assistance Programs

Employee Discounts

Continuing Education

Résumé du poste

Paddock Chevrolet, Inc. is seeking an experienced Internal Service Advisor in the Village of Kenmore, NY. The role involves overseeing service orders, ensuring a positive customer experience, and providing concierge support for inquiries. Ideal candidates should possess excellent communication skills, a strong service record, and the ability to manage others. Other responsibilities include distributing work between technicians and maintaining customer satisfaction scores. The company offers a supportive work environment focused on employee appreciation and development.

Responsabilités

• Oversee service orders and flow of Drive Lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience.
• Provide concierge support for all owner inquiries.
• Ensure the daily inventory of technicians’ time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts as necessary.
• Oversee administration of warranty claims.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to company standards.

Connaissances

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with customers

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Description du poste

Paddock Chevrolet, 2026 Best Places to Work finalist. Paddock Chevrolet is currently hiring experienced Internal Service Advisors. At Paddock Chevrolet we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Paddock Chevrolet is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years.

Benefits

• Health, Dental, Vision, Accidental, Short Term Disability and Specified Disease
• 401(k) + match
• Paid sick / vacation time
• Referral Bonus
• Employee Appreciation Programs
• Paid Life Insurance
• Employee Assistant Programs
• Employee Discounts
• Continuing Education

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.