Automotive Service Advisor & Customer Experience Lead

Fahrneygroup; Hanford (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with employer match

Ongoing professional development

Inclusive team culture

Career growth and internal promotions

Competitive wage plans

Job summary

Hanford Hyundai is seeking a seasoned Service Department Manager to lead daily operations, oversee technicians, and ensure exceptional customer care. You will coordinate workflow, diagnose vehicle issues, and drive service-quality metrics while partnering with upper management on staffing and policy enforcement.

Ideal candidates demonstrate strong communication, organizational skills, and a proven track record in service and sales, with a clean driving record and the ability to work

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience by carrying out assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims and training of service staff.
• Set schedules and assigns tasks to service department employees.
• Reinforce company policies and adhere to standards.
• Encourage compliance with laws and regulations.
• Maintain good relations with factories and foster employee relations.
• Collaborate with management on hiring and discipline in service.

Skills

Organized

People management

Time management

Communication skills

Professional appearance

Sales/Service track record

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Job description

Hanford Hyundai is seeking a seasoned Service Department Manager to lead daily operations, oversee technicians, and ensure exceptional customer care. You will coordinate workflow, diagnose vehicle issues, and drive service-quality metrics while partnering with upper management on staffing and policy enforcement.

Ideal candidates demonstrate strong communication, organizational skills, and a proven track record in service and sales, with a clean driving record and the ability to work