Automotive Service Advisor & Customer Experience Lead

Lou Bachrodt Chevrolet Pompano; Florida; On-site; USD 42,000 - 68,000; Full time

Job summary

Responsibilities include promoting service and upselling new or used car sales, handling appointment scheduling, updating customers on progress, and maintaining professional conduct in all interactions. Valid driver’s license required.

Qualifications

• Ability to use computer technology (ie: Reynolds & Reynolds).
• Proven experience in automotive service or sales is preferred.
• Valid driver’s license and good driving record.

Responsibilities

• Obtain customer and vehicle information.
• Greet each customer promptly and courteously.
• Listen to and interpret customers’ statements accurately.
• Secure agreement from customer before repairs begin.
• Prepare complete and accurate labor and parts estimates.
• Coordinate with technicians to ensure timely completion of services.
• Actively promote service sales and look for opportunities to foster other car sales.
• Answer service calls promptly and schedule appointments.
• Monitor progress and update customers frequently.
• Ensure final invoice matches work performed.

Skills

Customer service

Communication

Sales awareness

Problem solving

Organization

Reynolds & Reynolds

Tools

Reynolds & Reynolds

Job description

Responsibilities include promoting service and upselling new or used car sales, handling appointment scheduling, updating customers on progress, and maintaining professional conduct in all interactions. Valid driver’s license required.