Automotive Service Advisor: Customer-Focused Repair Specialist

Chevrolet of Puente Hills; California; On-site; USD 52,000 - 72,000; Full time

Job summary

Chevrolet of Puente Hills is seeking a Service Advisor to greet customers, listen to their concerns, and determine the service required. You will prepare repair orders with time, cost and labor estimates, and communicate results and costs to customers.

The role emphasizes strong customer service and clear explanations of work performed. Experience in a dealership environment and ability to obtain vehicle data and schedule appointments are preferred.

Qualifications

• Ability to listen to customers and prepare repair orders.
• Explain work performed and repair order charges to customers.
• Maintain high customer satisfaction standards.

Responsibilities

• Advises customers about necessary service for routine maintenance.
• Prepare repair orders showing time, cost and labor estimates.
• Explain the work performed and the repair order charges to the customer.
• Schedules service appointments and obtains vehicle data.
• Greet customers and obtain vehicle information.

Education

Associate’s degree (A.A.) or equivalent

Bachelor’s degree (B.A.) or equivalent

Two to four years related experience

Job description

Chevrolet of Puente Hills is seeking a Service Advisor to greet customers, listen to their concerns, and determine the service required. You will prepare repair orders with time, cost and labor estimates, and communicate results and costs to customers.

The role emphasizes strong customer service and clear explanations of work performed. Experience in a dealership environment and ability to obtain vehicle data and schedule appointments are preferred.