Auto Service Advisor - Customer Experience Lead

Paddock Chevrolet, Inc.; Village of Kenmore (NY); Sur place; USD 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Health, Vision, Dental, Short Term Dis

401K Plan + Match

Life Insurance (paid)

PTO + sick days

Paid training

Growth opportunities

Résumé du poste

Paddock Chevrolet is seeking experienced Service Advisors to deliver exceptional service and foster lifelong customer relationships. You will oversee service orders, manage Drive Lane flow, and ensure a courteous, efficient experience for every guest.

With responsibilities spanning diagnostics support, parts orders, warranty administration, and staff scheduling, you will help maintain high customer happiness scores while growing the service department through teamwork and professional conduct.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Excellent time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Proven service and sales performance.
• Strong customer satisfaction record.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Clean driving record and valid driver’s license.

Responsabilités

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience with follow-up assignments.
• Provide concierge support for owner inquiries to avoid mishandling.
• Ensure daily technician time inventory is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, repairs.
• Maintain Customer Happiness scores at or above standards.
• Assist in diagnosing vehicle problems; order parts and tools as needed.
• Oversee warranty claims administration and training of service staff.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and standards; ensure regulatory compliance.
• Maintain good relationships with factories and positive employee relations.
• Collaborate with upper management on service department hiring and discipline.

Connaissances

Organized personality

People management

Time management

Excellent communication

Professional appearance

Service sales success

Customer satisfaction

Team oriented

Self-motivated

Clean driving record

Description du poste

Paddock Chevrolet is seeking experienced Service Advisors to deliver exceptional service and foster lifelong customer relationships. You will oversee service orders, manage Drive Lane flow, and ensure a courteous, efficient experience for every guest.

With responsibilities spanning diagnostics support, parts orders, warranty administration, and staff scheduling, you will help maintain high customer happiness scores while growing the service department through teamwork and professional conduct.