Service Advisor: Customer-Driven Auto Care Expert

Bill Cramer Chevrolet Cadillac Buick GMC; Panama City (FL); On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Paid training

401K with employer matching 2%

Health insurance after 60 days

Company pays 75% of base health plan

Dental and Vision insurance after 60

Three weeks of vacation

Life insurance after a year

Family owned dealer

5 paid holidays

Job summary

Bill Cramer Chevrolet Cadillac Buick GMC in Panama City, FL is seeking a Service Advisor to join our growing team. This commission-based role offers the opportunity to earn an above-average income and to bring the work to you.

You will communicate with customers and technicians, prepare estimates, write service orders, and inform customers about repairs and timing. A strong customer-service mindset and basic automotive knowledge are valued.

Qualifications

• Previous Service Advisor experience preferred.
• Excellent customer service and communication skills.
• Basic mechanical understanding of an automobile.
• Strong organizational skills and attention to detail.
• Positive and outgoing personality with high energy.
• Confidence and persistence.
• Upbeat positive attitude.
• Strong work ethic.
• Valid driver’s license with a clean driving record.

Responsibilities

• Initiate automotive services and repairs by ascertaining vehicle performance problems and service requests; verify warranty and service contract coverage; develop estimates; write repair orders; maintain customer records.
• Serve as the communicator between customer and technician; ensure customer needs are understood by the technician and that needed services are understood by the customer.
• Verify warranty and service contract coverage by examining records; explain provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculate customer payments including deductibles.
• Prepare repair orders describing symptoms, problems, causes discovered, repairs needed; obtain approvals; enter RO into system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer manufacturer warranty for qualifying vehicle repairs.
• Present a friendly, professional greeting to customers and help identify, confirm and resolve customer concerns.
• Consult with customers on applicable service specials and keep them informed on completion times and expenses.

Job description

Bill Cramer Chevrolet Cadillac Buick GMC in Panama City, FL is seeking a Service Advisor to join our growing team. This commission-based role offers the opportunity to earn an above-average income and to bring the work to you.

You will communicate with customers and technicians, prepare estimates, write service orders, and inform customers about repairs and timing. A strong customer-service mindset and basic automotive knowledge are valued.