Automotive Service Advisor: Customer Experience & Estimates

Mills Fleet Farm e-Commerce Enterprises, LLC; Brooklyn Park (MN); Hybrid; USD 36,000 - 58,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC in Brooklyn Park, MN is seeking an Auto Service Advisor who greets customers, identifies vehicle needs, verifies warranty coverage, and creates repair orders while delivering excellent service. You will schedule appointments, develop service estimates, promote automotive products, and ensure high-quality workmanship.

Requirements include a High School Diploma or GED, ability to lift 50 lbs, flexible schedule, and prior customer-focused or auto service

Qualifications

• High School Diploma or GED preferred.
• Ability to work a flexible schedule, including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Communication

Sales

Problem solving

Education

High School Diploma or GED

Job description

Mills Fleet Farm e-Commerce Enterprises, LLC in Brooklyn Park, MN is seeking an Auto Service Advisor who greets customers, identifies vehicle needs, verifies warranty coverage, and creates repair orders while delivering excellent service. You will schedule appointments, develop service estimates, promote automotive products, and ensure high-quality workmanship.

Requirements include a High School Diploma or GED, ability to lift 50 lbs, flexible schedule, and prior customer-focused or auto service