Customer-First Auto Service Advisor – Growth & Impact

Mills Fleet Farm e-Commerce Enterprises, LLC; Appleton (WI); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor to assist customers, determine vehicle needs, verify warranty coverage, and develop service estimates. You will manage repair orders, schedule appointments, and promote automotive products while delivering outstanding service.

This role involves answering inquiries, learning Fleet Farm’s tire, parts, and accessories lines, and performing light maintenance tasks as needed.

Qualifications

• Customer-focused attitude and strong service mindset.
• Ability to promote and sell automotive products and services.
• Experience scheduling service appointments and answering inquiries.
• Comfort with developing repair estimates and basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously; announce service specials.
• Schedule service appointments for customers.
• Develop service estimates by costing materials, labor, and parts.
• Promote and sell automotive products and services to meet customer needs.
• Assist customers with questions and resolve issues; provide excellent service.
• Assist in preparations for events and promotions; support loyalty programs.

Skills

Customer service

Sales

Scheduling

Estimates

Mechanical basics

Phone etiquette

Education

High School Diploma or GED

Job description

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor to assist customers, determine vehicle needs, verify warranty coverage, and develop service estimates. You will manage repair orders, schedule appointments, and promote automotive products while delivering outstanding service.

This role involves answering inquiries, learning Fleet Farm’s tire, parts, and accessories lines, and performing light maintenance tasks as needed.