Automotive Service Advisor: Customer-First Estimator

Mills Fleet Farm e-Commerce Enterprises, LLC; Cambridge (MN); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor in Cambridge, MN. The role involves working with customers to determine vehicle needs, verify coverage, develop estimates, create repair orders, and maintain excellent service quality.

Responsibilities include phone handling, scheduling, learning Fleet Farm’s tire/parts line, promoting services, and guiding customers through payments and promotions.

Qualifications

• Experience in a customer-focused role is preferred.
• Ability to learn basic mechanical tasks and explain services to customers.
• Strong phone etiquette and scheduling skills.

Responsibilities

• Answer phones promptly and courteously and promote service specials.
• Schedule service appointments for customers.
• Develop service estimates by costing materials, labor and taxes.
• Assist customers with questions and promote loyalty programs.

Skills

Customer service

Communication

Sales

Education

High School Diploma or GED

Job description

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor in Cambridge, MN. The role involves working with customers to determine vehicle needs, verify coverage, develop estimates, create repair orders, and maintain excellent service quality.

Responsibilities include phone handling, scheduling, learning Fleet Farm’s tire/parts line, promoting services, and guiding customers through payments and promotions.