Automotive Service Advisor | Customer-First Repair & Upsell

Mills Fleet Farm e-Commerce Enterprises, LLC; Rochester (MN); On-site; USD 38,000 - 62,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor in Rochester, MN to help customers identify vehicle needs and services, and to deliver a high-level service experience.

The role includes answering inquiries, scheduling appointments, preparing estimates, promoting automotive products, and ensuring quality workmanship while upholding Fleet Farm standards. Ability to lift 50 lbs and flexible hours are required.

Qualifications

• High School Diploma or GED preferred.
• Flexible schedule including days, nights, weekends, and holidays.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and make overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s tire, parts and accessories offerings.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Promote Fleet Farm loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Communication

Sales

Scheduling

Problem solving

Education

High School Diploma or GED

Job description

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor in Rochester, MN to help customers identify vehicle needs and services, and to deliver a high-level service experience.

The role includes answering inquiries, scheduling appointments, preparing estimates, promoting automotive products, and ensuring quality workmanship while upholding Fleet Farm standards. Ability to lift 50 lbs and flexible hours are required.