Auto Service Advisor – Flexible Schedule & Customer Care

Mills Fleet Farm e-Commerce Enterprises, LLC; Waupaca (WI); On-site; USD 32,000 - 56,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor in Waupaca, WI to engage customers, assess vehicle needs, verify warranty coverage, and prepare accurate repair estimates. You will create repair orders and maintain a high level of customer service.

Ideal candidates have a high school diploma or GED, are able to lift up to 50 lbs, and can work flexible hours including nights and weekends. Prior customer-facing or auto service experience is preferred.

Qualifications

• High School Diploma or GED preferred.
• Flexible schedule including days, nights, weekends, and holidays is required.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused role.
• Previous experience in an auto service/mechanical setting preferred.
• Demonstrated ability to learn basic mechanical tasks.

Responsibilities

• Answer phones promptly and courteously, and making overhead PA announcements on service specials and offers.
• Schedule service appointments for customers.
• Establish a working knowledge of Fleet Farm’s entire line of tires, parts and accessories.
• Promote and sell automotive products and services that meet customer needs.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Occasionally, perform basic maintenance duties such as changing oil, checking fluids, installing batteries, etc.
• Assist customers with all questions and handle all customer issues. Always provide superior customer service.
• Assist in preparations for events and promotions.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.
• Ensure all services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Communication

Flexibility

Learning ability

Education

High School Diploma or GED

Job description

Mills Fleet Farm e-Commerce Enterprises, LLC is seeking an Auto Service Advisor in Waupaca, WI to engage customers, assess vehicle needs, verify warranty coverage, and prepare accurate repair estimates. You will create repair orders and maintain a high level of customer service.

Ideal candidates have a high school diploma or GED, are able to lift up to 50 lbs, and can work flexible hours including nights and weekends. Prior customer-facing or auto service experience is preferred.