Automotive Service Advisor: Customer-First Estimates & Service

Mills Fleet Farm e-Commerce Enterprises, LLC; Muskego (WI); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Fleet Farm in Muskego, WI is seeking an Auto Service Advisor to work with customers to identify needs, verify warranties, develop estimates, and create repair orders while delivering outstanding service. You will answer phones, schedule appointments, promote products, and help with promotions to enhance the customer experience.

To qualify, you should have a High School Diploma or GED, be able to lift up to 50 lbs, and have prior customer service experience.

Qualifications

• High school diploma or GED preferred.
• Experience in a customer-focused role.
• Ability to learn basic mechanical tasks.
• Previous auto service experience preferred.

Responsibilities

• Answer phones promptly and courteously.
• Schedule service appointments for customers.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Promote and sell automotive products and services that meet customer needs.
• Maintain excellent customer service experience.

Skills

Customer service

Scheduling

Sales

Mechanical knowledge

Phone etiquette

Education

High School Diploma or GED

Job description

Fleet Farm in Muskego, WI is seeking an Auto Service Advisor to work with customers to identify needs, verify warranties, develop estimates, and create repair orders while delivering outstanding service. You will answer phones, schedule appointments, promote products, and help with promotions to enhance the customer experience.

To qualify, you should have a High School Diploma or GED, be able to lift up to 50 lbs, and have prior customer service experience.