Automotive Service Advisor & Customer Care Specialist

Mills Fleet Farm e-Commerce Enterprises, LLC; Oshkosh (WI); On-site; USD 20,664,000 - 31,685,000; Full time

Job summary

Mills Fleet Farm e-Commerce Enterprises, LLC in Oshkosh, WI seeks an Auto Service Advisor responsible for helping customers determine their vehicle needs, creating estimates, and maintaining excellent service. You will schedule appointments, process orders, and promote Fleet Farm automotive products and services.

The role emphasizes strong customer interaction, accuracy in estimating repairs, and promoting loyalty programs while ensuring high-quality service at every touchpoint.

Qualifications

• High School Diploma or GED preferred.
• Flexible schedule including days, nights, weekends and holidays.
• Ability to lift up to 50 lbs.
• 16 years of age with a valid driver’s license.
• Previous experience in a customer-focused or auto service role.
• Basic mechanical knowledge preferred.

Responsibilities

• Answer phones promptly and courteously, and make overhead service announcements on service specials and offers.
• Schedule service appointments for customers.
• Develop service estimates by costing materials, supplies and labor, and calculating customer’s payment.
• Promote and sell automotive products and services that meet customer needs.
• Ensure services are completed with a high degree of quality and meets the needs of the customer.

Skills

Customer service

Scheduling

Sales

Communication

Mechanical aptitude

Lifting 50 lbs

Education

High School Diploma or GED

Job description

Mills Fleet Farm e-Commerce Enterprises, LLC in Oshkosh, WI seeks an Auto Service Advisor responsible for helping customers determine their vehicle needs, creating estimates, and maintaining excellent service. You will schedule appointments, process orders, and promote Fleet Farm automotive products and services.

The role emphasizes strong customer interaction, accuracy in estimating repairs, and promoting loyalty programs while ensuring high-quality service at every touchpoint.