Automotive Service Advisor - Customer Experience Champion

Stevens Point Auto Center; Stevens Point (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401KPlan

Medical and Dental

PTO

Flexible work schedule

Job summary

Stevens Point Auto Center in Stevens Point, WI is seeking a Service Advisor to own the customer experience in the service lane. You are the first point of contact and will be versed in product offerings, inventory needs, technician scheduling and superior customer service.

We welcome individuals new to the automotive industry, including those with backgrounds in customer service, retail, or hospitality. The position offers a salary range of $40,000 to $55,000 per year plus bonus, with a benefits

Qualifications

• Customer service experience is welcomed, including those new to the automotive industry.
• Ability to manage others and organize workflow.
• Strong time management and communication skills.
• Professional appearance and clean driving record.
• Willing to undergo pre-employment background check and drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out assignments to leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Customer service

Time management

Communication skills

Organized

Leadership

Job description

Stevens Point Auto Center in Stevens Point, WI is seeking a Service Advisor to own the customer experience in the service lane. You are the first point of contact and will be versed in product offerings, inventory needs, technician scheduling and superior customer service.

We welcome individuals new to the automotive industry, including those with backgrounds in customer service, retail, or hospitality. The position offers a salary range of $40,000 to $55,000 per year plus bonus, with a benefits