Automotive Service Advisor — Elevate Customer Experience

World Class Automotive Group; Humble (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401K

Health Insurance

Dental Insurance

Disability & Life Insurance

Paid holidays

Flexible work schedule

Job summary

Randall Reed’s World Class Automotive Group is seeking a Service Advisor for Planet Ford Humble to deliver exceptional customer service, greet guests, and schedule appointments. You will act as the liaison between customers and service technicians to ensure their needs are understood and met.

The role emphasizes clear communication, accurate repair order explanations, and timely updates on vehicle status. A strong customer-service mindset and basic computer skills are essential.

Qualifications

• Must have strong customer service skills and the ability to greet guests and schedule appointments.
• Ability to explain repair orders and relay customer requests to technicians.
• Proficient in basic computer use and vehicle information handling.

Responsibilities

• Greet customers when they arrive and collect vehicle information.
• Explain repair orders clearly and capture customer requests.
• Estimate repair time and cost; confirm with customer.
• Maintain files to meet government and factory requirements.
• Provide high levels of customer satisfaction and promptly handle complaints.
• Serve as liaison between customers and service technicians.

Skills

Customer Focus

Problem Identification

Automobile Knowledge

Analytical Skills

People Skills

Computer Skills

Time Management

Production Goals

Learning Agility

Education

High School Diploma

Job description

Randall Reed’s World Class Automotive Group is seeking a Service Advisor for Planet Ford Humble to deliver exceptional customer service, greet guests, and schedule appointments. You will act as the liaison between customers and service technicians to ensure their needs are understood and met.

The role emphasizes clear communication, accurate repair order explanations, and timely updates on vehicle status. A strong customer-service mindset and basic computer skills are essential.