Automotive Service Advisor: Customer Experience

Germain Ford of Sidney; Wexford (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Job summary

Germain Ford of Sidney is looking for an Automotive Service Advisor to manage customer experiences in the service lane. This role involves answering calls, setting appointments, and ensuring an efficient service process.

The ideal candidate has at least 2 years of experience in a similar role, excellent communication skills, and the ability to multi-task effectively. Benefits include comprehensive health insurance, a 401(k) plan, and ongoing training.

Qualifications

• At least 2 years of experience in an automotive service role.
• Strong record of positive customer satisfaction results.
• Able to work with little supervision.

Responsibilities

• Answer service calls and set appointments.
• Write repair orders and act as a liaison between technician and customer.
• Collaborate with team members for loaner availability and warranty processing.

Skills

Customer satisfaction

Communication skills

Multi-tasking

Organizational skills

Teamwork

Job description

Germain Ford of Sidney is looking for an Automotive Service Advisor to manage customer experiences in the service lane. This role involves answering calls, setting appointments, and ensuring an efficient service process.

The ideal candidate has at least 2 years of experience in a similar role, excellent communication skills, and the ability to multi-task effectively. Benefits include comprehensive health insurance, a 401(k) plan, and ongoing training.