Automotive Service Advisor — Customer Experience Pro

Germain Chevrolet Buick GMC Of Sidney; Beavercreek (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive Health, Dental, and Vision Insurance

401(k) Savings Plan with Employer Match

Paid Vacation/Company Holidays

Employee Discounts

Job summary

Germain Chevrolet Buick GMC Of Sidney in Beavercreek, OH, is looking for an Automotive Service Advisor to manage customer interactions in the service lane. This role is critical for ensuring a smooth service experience and involves writing repair orders, answering calls, and liaising between technicians and customers.

The ideal candidate will have at least 2 years of experience and excel in customer service, communication, and organization. Benefits include health insurance, a 401(k) savings plan, and paid vacation.

Qualifications

• At least 2 years of experience in a service advisor role.
• Strong record of positive customer satisfaction results.
• Professional personal appearance is necessary.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders for service requests.
• Act as liaison between technician and customer.
• Assist clients throughout the service process.

Skills

Customer service skills

Communication skills

Organizational skills

Teamwork

Self-motivation

Positive customer satisfaction

Job description

Germain Chevrolet Buick GMC Of Sidney in Beavercreek, OH, is looking for an Automotive Service Advisor to manage customer interactions in the service lane. This role is critical for ensuring a smooth service experience and involves writing repair orders, answering calls, and liaising between technicians and customers.

The ideal candidate will have at least 2 years of experience and excel in customer service, communication, and organization. Benefits include health insurance, a 401(k) savings plan, and paid vacation.