Automotive Service Advisor: Customer Experience Leader

Findlay Auto Group; Bullhead City (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Generous incentive and bonus programs

Paid Vacations

Medical

Dental and Vision insurance

401K

Job summary

Findlay Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be versed in product offerings, inventory needs, technician scheduling, and customer service. Previous experience in retail automotive sales or service drive roles is welcomed.

Responsibilities include overseeing flow in the drive lane, delivering prompt service, and coordinating technicians to maximize service capacity. The role requires organization and a customer-first mindset.

Qualifications

• CDK experience required.
• Organized and friendly personality.
• At least one year dealership experience.
• Knowledge of dealership drive lane.
• Ability to manage others.
• Valid in-state driver's license.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer experience and leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

CDK Experience

Organized personality

Team leadership

Valid driver's license

Job description

Findlay Auto Group is seeking a Service Advisor to own the customer experience in the service lane. You will be versed in product offerings, inventory needs, technician scheduling, and customer service. Previous experience in retail automotive sales or service drive roles is welcomed.

Responsibilities include overseeing flow in the drive lane, delivering prompt service, and coordinating technicians to maximize service capacity. The role requires organization and a customer-first mindset.