Automotive Service Advisor: Customer Experience

Germainbmw; Pennsylvania; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Savings Plan with Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Job summary

Germainbmw is looking for a dedicated Automotive Service Advisor to deliver exceptional customer experiences in the service lane at their Wexford, PA location. This full-time role requires a professional appearance, excellent communication, and the ability to manage multiple tasks efficiently.

The ideal candidate will possess at least 2 years of experience and a strong commitment to customer satisfaction. Germainbmw offers comprehensive benefits including health insurance, 401(k) with employer match, and ongoing professional development opportunities.

Qualifications

• At least 2 years of experience in a similar role.
• Strong record of positive customer satisfaction results.
• Ability to multi‑task and stay organized.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders for customer requests.
• Act as a liaison between the technician and customer.
• Assist clients through the service process.
• Collaborate for loaner availability and warranty processing.

Skills

Customer satisfaction

Communication skills

Multi-tasking

Organizational skills

Job description

Germainbmw is looking for a dedicated Automotive Service Advisor to deliver exceptional customer experiences in the service lane at their Wexford, PA location. This full-time role requires a professional appearance, excellent communication, and the ability to manage multiple tasks efficiently.

The ideal candidate will possess at least 2 years of experience and a strong commitment to customer satisfaction. Germainbmw offers comprehensive benefits including health insurance, 401(k) with employer match, and ongoing professional development opportunities.