Automotive Service Advisor - High-Volume Customer Experience Pro

Toyota Santa Monica; Santa Monica (CA); On-site; USD 35,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Short and Long-Term Disability

Paid Holidays & Paid Time Off

Paid Life Insurance

401(k) Retirement Plan

Employee Assistance Plan

Paid Training

Job summary

Toyota Santa Monica is hiring an experienced Automotive Service Advisor. We’re looking for motivated professionals with at least 1 year of successful Service Advisor/Service Writer experience in an automotive dealership to join our high-volume dealership.

The Service Advisor serves as a liaison between customer and technician, ensuring clear communication and accurate repair recommendations. Compensation includes commissions with minimum wage for non-sales work.

Qualifications

• Minimum one year of experience as a Service Advisor in an automotive dealership.
• Prior Toyota brand and CDK experience preferred.
• Strong communication and interpersonal skills.
• Dedication to delivering exceptional customer service.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly and listen to descriptions of problems or services needed.
• Prepare Repair Orders with time, cost and labor estimates; review warranties.
• Promote labor, parts and accessories; obtain approval for work.
• Follow progress of service repairs and provide timely updates to customers.
• Address and resolve customer complaints to ensure satisfaction.

Skills

Customer service

Communication

Teamwork

Problem-solving

Tools

CDK experience

Job description

Toyota Santa Monica is hiring an experienced Automotive Service Advisor. We’re looking for motivated professionals with at least 1 year of successful Service Advisor/Service Writer experience in an automotive dealership to join our high-volume dealership.

The Service Advisor serves as a liaison between customer and technician, ensuring clear communication and accurate repair recommendations. Compensation includes commissions with minimum wage for non-sales work.