Automotive Service Advisor — Customer-Driven Tech Liaison

Sneed Ford; Gower (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Vehicle purchase program

Employee discounts

Job summary

Dennis Sneed Ford is seeking an experienced Automotive Service Advisor to join our Service Department. You will be the primary link between customers and technicians, ensuring clear communication of concerns and repairs to deliver a superior ownership experience.

Responsibilities include greeting customers, gathering accurate information, translating concerns into repair orders, and guiding them through the repair process while maintaining professionalism and trust.

Qualifications

• Strong mechanical aptitude and understanding of automotive systems.
• Translate customer concerns into clear, detailed repair orders.
• Excellent communication, interpersonal, and customer service skills.

Responsibilities

• Welcome customers promptly and professionally.
• Listen carefully to customer concerns and ask thoughtful follow-up questions.
• Keep customers informed throughout the repair process.
• Explain completed repairs, maintenance recommendations, and available services.
• Deliver an exceptional customer experience from arrival through vehicle delivery.
• Translate customer concerns into clear, detailed repair orders.
• Work with technicians, the parts department, and customers throughout the repair process.
• Present maintenance recommendations and repair information in a professional, easy-to-understand manner.
• Prioritize multiple repair orders while maintaining attention to detail.
• Build productive working relationships with customers, technicians, and fellow team members.
• Exercise sound judgment and professionalism in every customer interaction.
• Contribute to an efficient, team-oriented Service Department.

Skills

Strong mechanical aptitude

Excellent communication

Organizational skills

Customer service

Tools

Diagnostic tools

Job description

Dennis Sneed Ford is seeking an experienced Automotive Service Advisor to join our Service Department. You will be the primary link between customers and technicians, ensuring clear communication of concerns and repairs to deliver a superior ownership experience.

Responsibilities include greeting customers, gathering accurate information, translating concerns into repair orders, and guiding them through the repair process while maintaining professionalism and trust.