Automotive Service Advisor & Customer Advocate

Penske Automotive Group; Township of Washington (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Chevrolet of Turnersville is seeking a Service Advisor to schedule service, greet customers, and document vehicle issues. You will prepare repair orders, provide cost estimates, and communicate timelines to customers.

The role requires strong communication, teamwork, and knowledge of automotive systems. A valid driver's license is required, and the job may involve evenings and weekends in a busy shop environment.

Qualifications

• High school diploma or equivalent (or equivalent combination of education and experience).
• Prior experience in service department is preferred.
• Valid driver's license required.
• Ability to wear PPE and follow safety procedures in a shop environment.

Responsibilities

• Schedule service appointments and collect vehicle data before arrival.
• Greet customers and handle telephone inquiries professionally.
• Write up vehicle problems on repair orders with clarity.
• Explain repairs, estimates, and timelines to customers; obtain authorization.
• Coordinate with parts and technicians to ensure timely completion of work.
• Provide accurate written cost estimates and update customers on changes.

Skills

Communication skills

Teamwork

Automotive knowledge

Attention to detail

Time management

Technical manuals

Education

High school diploma

Tools

Automotive tools

Job description

Chevrolet of Turnersville is seeking a Service Advisor to schedule service, greet customers, and document vehicle issues. You will prepare repair orders, provide cost estimates, and communicate timelines to customers.

The role requires strong communication, teamwork, and knowledge of automotive systems. A valid driver's license is required, and the job may involve evenings and weekends in a busy shop environment.