Automotive Service Advisor — Customer‑Driven, Fast‑Paced

Johnson Automotive; MacGregor Park (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Discounts

Medical, Dental, Vision Insurance

Job summary

Johnson Subaru of Cary is seeking an experienced Automotive Service Advisor to join our busy Service team in Cary, NC. You will manage customer interactions, document vehicle concerns, and coordinate with technicians to keep repairs moving smoothly.

You will explain maintenance recommendations, obtain authorizations, and maintain accurate service records while delivering outstanding customer service in a fast-paced dealership environment.

Qualifications

• At least one year of automotive Service Advisor experience.
• Strong customer-service and relationship-building skills.
• Excellent verbal and written communication skills.
• Confidence discussing maintenance and repair recommendations and asking customers for authorization.
• Strong organizational skills and the ability to manage multiple customers and repair orders simultaneously.
• A sense of urgency and consistent follow-through.
• Strong attention to detail and accurate documentation.
• The ability to remain composed and professional in a busy, customer-facing environment.
• The ability to work effectively with Technicians, Parts personnel, Service management, and other dealership departments.
• Basic computer proficiency.

Responsibilities

• Greet customers promptly, professionally, and courteously and establish clear expectations for their service visit.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
• Review vehicle service history, warranty information, previous recommendations, and declined services.
• Advise customers regarding manufacturer-recommended maintenance, technician findings, and needed repairs.
• Clearly explain service recommendations, costs, priorities, and available options.
• Obtain customer authorization before additional work is performed.
• Coordinate with Technicians, Parts personnel, and Service management to help keep repairs moving efficiently.
• Proactively communicate with customers regarding vehicle status, repair recommendations, changes in cost, completion time, and other developments.
• Maintain ownership of assigned repair orders and follow up promptly on delayed or aging repairs.
• Review completed repairs and final invoices for accuracy before vehicle delivery.
• Review services performed with the customer, answer questions, and provide a professional conclusion to each service visit.
• Schedule future recommended maintenance when appropriate.
• Maintain accurate customer, repair-order, multi-point inspection, and declined-service documentation.
• Handle customer questions and concerns calmly and professionally, involving management when appropriate.

Skills

Customer service

Communication

CDK experience

Computer proficiency

Team collaboration

Tools

CDK

Job description

Johnson Subaru of Cary is seeking an experienced Automotive Service Advisor to join our busy Service team in Cary, NC. You will manage customer interactions, document vehicle concerns, and coordinate with technicians to keep repairs moving smoothly.

You will explain maintenance recommendations, obtain authorizations, and maintain accurate service records while delivering outstanding customer service in a fast-paced dealership environment.