Automotive Service Advisor - Subaru Cary

Johnson Automotive; MacGregor Park (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401(k) with Company Match

Employee Discounts

Medical, Dental, Vision Insurance

Job summary

Johnson Subaru of Cary is seeking an experienced Automotive Service Advisor to join our busy Service team in Cary, NC. You will manage customer interactions, document vehicle concerns, and coordinate with technicians to keep repairs moving smoothly.

You will explain maintenance recommendations, obtain authorizations, and maintain accurate service records while delivering outstanding customer service in a fast-paced dealership environment.

Qualifications

• At least one year of automotive Service Advisor experience.
• Strong customer-service and relationship-building skills.
• Excellent verbal and written communication skills.
• Confidence discussing maintenance and repair recommendations and asking customers for authorization.
• Strong organizational skills and the ability to manage multiple customers and repair orders simultaneously.
• A sense of urgency and consistent follow-through.
• Strong attention to detail and accurate documentation.
• The ability to remain composed and professional in a busy, customer-facing environment.
• The ability to work effectively with Technicians, Parts personnel, Service management, and other dealership departments.
• Basic computer proficiency.

Responsibilities

• Greet customers promptly, professionally, and courteously and establish clear expectations for their service visit.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
• Review vehicle service history, warranty information, previous recommendations, and declined services.
• Advise customers regarding manufacturer-recommended maintenance, technician findings, and needed repairs.
• Clearly explain service recommendations, costs, priorities, and available options.
• Obtain customer authorization before additional work is performed.
• Coordinate with Technicians, Parts personnel, and Service management to help keep repairs moving efficiently.
• Proactively communicate with customers regarding vehicle status, repair recommendations, changes in cost, completion time, and other developments.
• Maintain ownership of assigned repair orders and follow up promptly on delayed or aging repairs.
• Review completed repairs and final invoices for accuracy before vehicle delivery.
• Review services performed with the customer, answer questions, and provide a professional conclusion to each service visit.
• Schedule future recommended maintenance when appropriate.
• Maintain accurate customer, repair-order, multi-point inspection, and declined-service documentation.
• Handle customer questions and concerns calmly and professionally, involving management when appropriate.

Skills

Customer service

Communication

CDK experience

Computer proficiency

Team collaboration

Tools

CDK

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales Johnson Subaru of Cary, Cary, NC, US

Great service starts with great communication - and great people!

Johnson Subaru of Cary is looking for an Experienced Automotive Service Advisor to join our Service team.

Our Service Advisors are more than the connection between the customer and the technician. They build relationships, help customers understand the needs of their vehicles, coordinate the service experience from arrival through delivery, and make sure our guests feel informed and taken care of every step of the way.

If you're an experienced automotive Service Advisor who enjoys working with people, thrives in a fast-paced environment, and knows how to balance exceptional customer service with strong business performance, we'd like to meet you.

What You'll Do

As a Service Advisor, you'll take ownership of the customer experience and your assigned repair orders from write-up through completion.

Responsibilities include:

• Greet customers promptly, professionally, and courteously and establish clear expectations for their service visit.
• Listen carefully to customer concerns and accurately document vehicle symptoms and service requests.
• Review vehicle service history, warranty information, previous recommendations, and declined services.
• Advise customers regarding manufacturer-recommended maintenance, technician findings, and needed repairs.
• Clearly explain service recommendations, costs, priorities, and available options.
• Obtain customer authorization before additional work is performed.
• Coordinate with Technicians, Parts personnel, and Service management to help keep repairs moving efficiently.
• Proactively communicate with customers regarding vehicle status, repair recommendations, changes in cost, completion time, and other developments.
• Maintain ownership of assigned repair orders and follow up promptly on delayed or aging repairs.
• Review completed repairs and final invoices for accuracy before vehicle delivery.
• Review services performed with the customer, answer questions, and provide a professional conclusion to each service visit.
• Schedule future recommended maintenance when appropriate.
• Maintain accurate customer, repair-order, multi-point inspection, and declined-service documentation.
• Handle customer questions and concerns calmly and professionally, involving management when appropriate.

What We're Looking For

We're looking for an Advisor who understands that success in this position requires both strong customer relationships and strong operational performance.

Qualified candidates should have:

• At least one year of automotive Service Advisor experience.
• Strong customer-service and relationship-building skills.
• Excellent verbal and written communication skills.
• Confidence discussing maintenance and repair recommendations and asking customers for authorization.
• Strong organizational skills and the ability to manage multiple customers and repair orders simultaneously.
• A sense of urgency and consistent follow-through.
• Strong attention to detail and accurate documentation.
• The ability to remain composed and professional in a busy, customer-facing environment.
• The ability to work effectively with Technicians, Parts personnel, Service management, and other dealership departments.
• Basic computer proficiency.
• CDK experience preferred.
• A valid driver's license and driving record acceptable under company standards.

Why Johnson Subaru of Cary?

At Johnson Subaru of Cary, we believe a great service experience is built on trust, communication, and follow-through. Our Service Advisors play a central role in building that trust - helping customers make informed decisions about their vehicles while coordinating with the team behind the scenes to keep each service visit moving.

You'll join a busy dealership environment where strong performance is recognized and where experienced Advisors have the opportunity to build customer relationships, develop professionally, and grow their careers.

As part of Johnson Automotive, you'll also be part of an established automotive organization with opportunities that extend beyond a single position or dealership. Successful Service Advisors may have opportunities to grow into Service management, warranty administration, Parts, and other dealership leadership roles.

• Paid Holidays
• Paid Time Off
• 401(k) with Company Match
• Employee Referral Program
• Employee Discounts

Benefits following 60 days of employment include:

• Medical, Dental, and Vision Insurance
• Employer-Paid and Voluntary Life Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness, and Hospital Insurance
• Healthcare and Dependent Care Savings Accounts
• Employee Assistance Program
• Pet Insurance, Will Preparation Services, and Travel Assistance

Johnson Subaru of Cary and Johnson Automotive participate in E-Verify and are Equal Opportunity Employers. We consider qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Safety Matters: All employment offers are contingent upon satisfactory completion of a Background Check, Drug Test, and Motor Vehicle Report.