Auto Service Advisor: Customer Experience Lead

Sheehy Auto Stores; Alexandria (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Paid Maternity & Paternity after one 1

Paid Training

Career Advancement

401(K) and profit sharing

Compensation based on experience and性能

Job summary

Sheehy Auto Stores is looking for a Service Advisor to join our Alexandria team. If you have a knack for customer service, greet customers, schedule appointments, and act as the liaison between customers and service technicians, you may be a great fit.

We offer benefits including health, vision, dental, paid maternity/paternity after one year, paid training, career advancement, 401(k) and profit sharing, and compensation based on experience and performance—from $50K up to $200K.

Qualifications

• Strong focus on customer satisfaction and clear communication.
• Ability to greet customers and understand repair needs.
• Professional liaison between customers and service technicians.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Present recommended/additional services using low-pressure methods.
• Provide accurate estimates of repair/maintenance costs.
• Adherence to dealership policy on customer vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs to customers.

Skills

Customer service

Communication

Scheduling

Job description

Sheehy Auto Stores is looking for a Service Advisor to join our Alexandria team. If you have a knack for customer service, greet customers, schedule appointments, and act as the liaison between customers and service technicians, you may be a great fit.

We offer benefits including health, vision, dental, paid maternity/paternity after one year, paid training, career advancement, 401(k) and profit sharing, and compensation based on experience and performance—from $50K up to $200K.