Auto Service Advisor: Customer Experience Lead

Sheehy Auto Stores

Alexandria (VA)

On-site

USD 50,000 - 200,000

Full time

4 days ago
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Benefits offered by this job

Health, Vision, and Dental Insurance
Paid Maternity & Paternity after one 1
Paid Training
Career Advancement
401(K) and profit sharing
Compensation based on experience and性能

Job summary

Sheehy Auto Stores is looking for a Service Advisor to join our Alexandria team. If you have a knack for customer service, greet customers, schedule appointments, and act as the liaison between customers and service technicians, you may be a great fit.

We offer benefits including health, vision, dental, paid maternity/paternity after one year, paid training, career advancement, 401(k) and profit sharing, and compensation based on experience and performance—from $50K up to $200K.

Qualifications

  • Strong focus on customer satisfaction and clear communication.
  • Ability to greet customers and understand repair needs.
  • Professional liaison between customers and service technicians.

Responsibilities

  • Greet service department customers promptly and courteously.
  • Listen to each customer and articulate repair needs to techs.
  • Present recommended/additional services using low-pressure methods.
  • Provide accurate estimates of repair/maintenance costs.
  • Adherence to dealership policy on customer vehicle care and operation.
  • Follow up on each repair and keep customers informed of progress.
  • Sell and manage extended warranties.
  • Inspect repair quality and ensure all work is complete.
  • Notify customers when vehicles are ready for pickup.
  • Review and explain repairs and associated costs to customers.

Skills

Customer service
Communication
Scheduling

Job description

Sheehy Auto Stores is looking for a Service Advisor to join our Alexandria team. If you have a knack for customer service, greet customers, schedule appointments, and act as the liaison between customers and service technicians, you may be a great fit.

We offer benefits including health, vision, dental, paid maternity/paternity after one year, paid training, career advancement, 401(k) and profit sharing, and compensation based on experience and performance—from $50K up to $200K.

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