Automotive Service Advisor - Customer-Centric Liaison

Oceanhondabrockton; Brockton (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

Holidays

Professional Workplace

Non-Smoking Workplace

Drug Free Workplace

Opportunity for Advancement

Direct Deposit

401(k) with Company Match

Job summary

Victory Automotive Group in Brockton, MA is seeking an Automotive Service Advisor to be the central liaison between customers and technicians. You’ll schedule service, explain repairs, and set expectations for turnaround and cost. A strong focus on world-class customer service and effective communication is required.

We value a high school diploma, dealer-level experience, valid license, and a professional, dependable attitude in a fast-paced environment with opportunities for advancement.

Qualifications

• High school diploma or GED
• One year of dealer-level or large facility experience preferred
• Valid and unrestricted driver's license and clean driving record
• Professional and dependable
• Safety and customer service oriented
• Basic computer and internet skills
• Outstanding communication skills
• Professional appearance and work ethic
• Ability to read and comprehend instructions
• Able to bend, kneel, squat, stand, and lift heavy objects as needed

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Follows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can’t be ready at the promised time, and obtains authorization from customers when repair estimates are revised
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that all completed repairs have gone through quality control and/or a road test
• Maintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)
• Ensures all service level targets are met or exceeded
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required
• Performs other duties as assigned

Skills

Communication skills

Customer service

Professional appearance

Reading instructions

Education

High school diploma or GED

Job description

Victory Automotive Group in Brockton, MA is seeking an Automotive Service Advisor to be the central liaison between customers and technicians. You’ll schedule service, explain repairs, and set expectations for turnaround and cost. A strong focus on world-class customer service and effective communication is required.

We value a high school diploma, dealer-level experience, valid license, and a professional, dependable attitude in a fast-paced environment with opportunities for advancement.