Automotive Service Advisor — Customer‑Centric & Growth Ready

Ed-Martin-Acura-1; Carmel (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO up to 20 days

401k match

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible work schedules

Employee discounts

Growth opportunities

Health/wellness

Job summary

Ed Martin Automotive Group is seeking Service Advisors to enhance our team. As a Service Advisor, you will be the main contact between the Service Department and customers, using your communication skills and patience to address concerns effectively.

Responsibilities include greeting customers, reporting vehicle issues, preparing estimates, and maintaining ongoing communication about service progress. The role offers benefits like 401k matching, medical insurance, and flexible schedules,

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or similar role.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on vehicle history.
• Prepare an accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor vehicle progress and update customers.
• Verify final invoice matches work performed.
• Explain completed work and charges to customers.

Skills

Communication skills

Customer satisfaction

Patience

Computer skills

Job description

Ed Martin Automotive Group is seeking Service Advisors to enhance our team. As a Service Advisor, you will be the main contact between the Service Department and customers, using your communication skills and patience to address concerns effectively.

Responsibilities include greeting customers, reporting vehicle issues, preparing estimates, and maintaining ongoing communication about service progress. The role offers benefits like 401k matching, medical insurance, and flexible schedules,