Automotive Service Advisor

Ed-Martin-Acura-1; Carmel (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO up to 20 days

401k match

Paid training

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible work schedules

Employee discounts

Growth opportunities

Health/wellness

Job summary

Ed Martin Automotive Group is seeking Service Advisors to enhance our team. As a Service Advisor, you will be the main contact between the Service Department and customers, using your communication skills and patience to address concerns effectively.

Responsibilities include greeting customers, reporting vehicle issues, preparing estimates, and maintaining ongoing communication about service progress. The role offers benefits like 401k matching, medical insurance, and flexible schedules,

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor or similar role.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Report vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on vehicle history.
• Prepare an accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor vehicle progress and update customers.
• Verify final invoice matches work performed.
• Explain completed work and charges to customers.

Skills

Communication skills

Customer satisfaction

Patience

Computer skills

Job description

ABOUT

Ed Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.

BENEFITS

• PTO up to 20 days
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Growth opportunities
• Health/Wellness

RESPONSIBILITIES

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.