Automotive Service Advisor

Edwards Nissan; Council Bluffs (IA); On-site; USD 40,000 - 90,000; Full time

Job summary

Edwards Auto Group in Council Bluffs, IA is seeking a Service Advisor to work with customers and technicians on vehicle repairs, offering alternatives based on budgets and needs. The role emphasizes exceptional customer service and clear communication throughout the service process.

The position features a base plus commission earning potential ranging from $40,000 to $90,000+ annually, reflecting performance and market conditions.

Qualifications

• Excellent verbal communication skills.
• Positive attitude and customer-focused demeanor.
• Proficient typing skills.
• Previous service drive experience is highly preferred.

Responsibilities

• Greeting customers, and getting them checked into the system
• Consulting with technicians about needed repairs and offering alternatives based on customers budgets and needs
• Answering customer questions about service outcomes and consulting with technicians
• Informing customers about warranty protections and various programs and discounts
• Scheduling customers and understanding the work flow of the department
• Informing customers of changes as they come up and being in continuous contact with customers to make sure they understand the process each step of the way

Skills

Customer service

Communication

Typing skills

Service drive experience

Job description

Description

Edwards Auto Groupis looking for a Service Advisor to join our team! The Service Advisor will work directly with customers and technicians regarding vehicle repairs and offering alternatives based on the customers’ budgets and needs. The Service Advisor will demonstrate excellent customer service and communication skills.

Base plus commission $40,000-$90,000+ annual earning potential

Responsibilities:

• Greeting customers, and getting them checked into the system


• Consulting with technicians about needed repairs and offering alternatives based on customers budgets and needs


• Answering customer questions about service outcomes and consulting with technicians


• Informing customers about warranty protections and various programs and discounts


• Scheduling customers and understanding the work flow of the department


• Informing customers of changes as they come up and being in continuous contact with customers to make sure they understand the process each step of the way

Requirements

• Excellent verbal communication skills


• Positive attitude and customer focused demeanor


• Proficient typing skills


• Previous service drive experience is highly preferred