Automotive Service Advisor

Ed Martin Toyota; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO up to 20 days

401k match

Paid Training and ongoing development

Medical, Dental, Vision Insurance

Life Insurance

Flexible Work Schedules

Employee discounts on products &–?

Growth opportunities

Health/Wellness

Job summary

Ed Martin Automotive Group in Indianapolis, IN, is seeking a Service Advisor who serves as the primary contact between the Service Department and customers. You will greet customers, gather vehicle information, and clearly report symptoms.

The role emphasizes building trust with customers, delivering accurate cost estimates, and keeping them updated on progress. This position offers growth opportunities and competitive benefits within a supportive team environment.

Qualifications

• Proven record of delivering exceptional customer satisfaction.
• Past service-advisor experience preferred.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Problem solving

Patience

Technology literacy

Education

High school diploma or equivalent

Tools

CRM software

Job description

About

Ed Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.

• PTO up to 20 days
• Paid Training and ongoing development
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Growth opportunities

About

Ed Martin Automotive Group is looking to add Service Advisors to our growing team. Service Advisors are the primary contact between the dealership Service Department and our customers. A successful candidate will have great communication skills, high levels of patience, and the ability to effectively address customer concerns in the moment.

Benefits

• PTO up to 20 days
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Growth opportunities
• Health/Wellness

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.