Automotive Service Advisor — Customer-Centric, Fast-Paced Team

Mid-Town Toyota Ltd.; Chicago (IL); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical Benefits

Paid Vacation

401(k) with Company Match

Direct Deposit

Holidays

Drug Free Workplace

Job summary

Victory Automotive Group in Chicago, IL is seeking an experienced Service Advisor to be the central point of contact for service and repair activities. You will listen to customers, explain needed repairs, and coordinate with technicians to set realistic expectations and timelines.

The ideal candidate has post-secondary automotive training or equivalent experience, at least one year of dealer-level or large facility experience, and a clean driving record.

Qualifications

• Post-secondary automotive training or equivalent work experience is a plus.
• One year of dealer-level or large facility experience preferred.
• Broad scope of automotive mechanical/electrical knowledge.
• Neat, clean, and professional appearance.
• Pleasant/friendly demeanor and an outgoing personality.
• Professional and dependable.
• Unrestricted driver's license and clean driving record.
• Computer and internet skills.

Responsibilities

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnose of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, training, and educational classes as required
• Performs other duties as assigned

Skills

Customer service excellence

Communication skills

Professional appearance

Team player

Computer and internet skills

Education

Post-secondary automotive training or equivalent work experience

Job description

Victory Automotive Group in Chicago, IL is seeking an experienced Service Advisor to be the central point of contact for service and repair activities. You will listen to customers, explain needed repairs, and coordinate with technicians to set realistic expectations and timelines.

The ideal candidate has post-secondary automotive training or equivalent experience, at least one year of dealer-level or large facility experience, and a clean driving record.