Service Advisor

Don Vance Ford, Inc; Marshfield (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Flexible Working Hours

401(K)

PTO

4 Day Work Week

Job summary

Don Vance Ford, Inc in Marshfield, Missouri is looking for a Service Advisor to greet customers, obtain vehicle information, and provide accurate repair estimates. The ideal candidate will have strong automotive knowledge and customer service skills.

This role involves monitoring vehicle progress and effectively communicating with customers about all completed work. Join a team that values both customers and employees, offering competitive pay, health insurance, and a flexible working environment.

Qualifications

• Minimum of 1 year experience in service department.
• Ability to identify auto problems quickly.
• Energetic personality and positive attitude.

Responsibilities

• Greet customers promptly.
• Prepare accurate estimates for repair costs.
• Monitor vehicle progress and update customers.
• Explain completed work and charges.

Skills

Customer satisfaction

Automobile knowledge

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed, figure estimates and cash out ROs. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Chrysler Dodge Jeep Ramdealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Chrysler Family where we value service to each other and the world as much as to our customers!

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO
• 401(K)
• 4 Day work week

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Cash out customers

Service Advisor Requirements:

• Previous experience at a Chrysler dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.