Automotive Service Advisor - Customer-Centric & Fast-Paced

Ken Garff Automotive Group; Ankeny (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Dewey Chrysler Dodge Jeep Ram - Ankeny, IA, part of Ken Garff Automotive Group, is seeking a Service Advisor to join our high‑volume service department. You will greet customers promptly, listen to inquiries, identify service needs, and present clear estimates and repair plans.

You will provide updates on progress, schedule appointments, review completed work, and collect payments. Proficiency with the DMS and strong teamwork and customer‑service focus are essential.

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Job description

Dewey Chrysler Dodge Jeep Ram - Ankeny, IA, part of Ken Garff Automotive Group, is seeking a Service Advisor to join our high‑volume service department. You will greet customers promptly, listen to inquiries, identify service needs, and present clear estimates and repair plans.

You will provide updates on progress, schedule appointments, review completed work, and collect payments. Proficiency with the DMS and strong teamwork and customer‑service focus are essential.