Service Advisor

Bob Brown Buick GMC; Ankeny (IA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401k Plan with Company match

Medical Insurance

Dental Insurance

Vision Insurance

Life & AD&D Insurance

Disability Insurance

Paid Time Off

Employee discounts

Job summary

Bob Brown Buick GMC is seeking a Service Advisor in Ankeny, IA to coordinate vehicle servicing, promote parts and accessories, and drive customer satisfaction in a team-driven, state‑of‑the‑art shop.

You will report to the Service Manager and handle appointments, repair orders, quotes, and invoices while logging issues for technicians and ensuring timely, quality service delivery.

Qualifications

• Prior experience as a service advisor or service writer required.
• Candidates must have above-average phone and communication skills.
• Positive, upbeat attitude and ability to advise clients on vehicle maintenance and repairs.
• Excellent follow-up and follow-through to ensure client satisfaction.

Responsibilities

• Make appointments, process repair orders, quotes and invoices.
• Provide customer support via phone and in-person at the dealership.
• Qualify customer problems and log them for technicians.
• Obtain customer approval for remedial work.
• Promote parts and accessories.
• Coordinate service work internally to meet commitments.
• Estimate costs and timelines and maintain customer contact for delivery.

Skills

Phone skills

Customer service

Communication

Sales assistance

Tools

CDK

Job description

Bob Brown Buick GMC is a locally owned and operateddealership in Ankeny Iowa.

Job Summary

As a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state‑of‑the‑art environment.Reporting to the Service Manager, you will be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

Highly motivated with a competitive edge, you enjoy going the extra mile for your customers, and thrive on being a part of a team.

Benefits

• Paid Time Off
• Medical Insurance
• Prescription Insurance
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• Disability Insurance
• Cancer/Accident/Critical Illness Coverage
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Employee Assistance Program
• 401k Plan with Company match
• Employee discounts

Compensation

• This position pays a semi-monthly draw and a commission of sales. Successful candidates can expect $70,000 - $100,000 annually.

Responsibilities

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via phone and face-to-face at the dealership
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

Qualifications

• Prior experience as a service advisor or service writer required
• Candidates MUST possess above-average phone and communication skills
• Must bring a positive, upbeat attitude to this role be completely comfortable advising clients on vehicle maintenance and repairs.
• Excellent follow-up and follow-through skills to ensure client satisfaction
• Ability to evolve and adapt to changing business needs
• Prior GM Experience not required but a plus
• Prior CDK Experience a plus
• A proven Advisor Background in ExcellentCSI a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.