Fast-Paced Lube Service Advisor | Customer-Centric Growth

Ken Garff; Ankeny (IA); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company match

Health benefits

Year-end bonus

Employee discounts

Descripción de la vacante

Ken Garff Automotive Group invites applications for a Quick Lube Service Advisor at Dewey Ford, a Ken Garff Automotive Dealership, in Ankeny, IA. You’ll engage customers, listen to needs, and deliver timely service updates with a focus on accuracy and a positive customer experience.

We value integrity, teamwork, and a proactive service mindset. The role includes using a Dealer Management System to look up service history, schedule repairs, and process payments, with a generous benefits package.

Formación

• Friendly and cooperative demeanor; quick to connect and build relationships with others.
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Responsabilidades

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Conocimientos

Friendly demeanor

Relationship building

Team player

Attention to detail

Adaptable

Herramientas

DMS software

Descripción del empleo

Ken Garff Automotive Group invites applications for a Quick Lube Service Advisor at Dewey Ford, a Ken Garff Automotive Dealership, in Ankeny, IA. You’ll engage customers, listen to needs, and deliver timely service updates with a focus on accuracy and a positive customer experience.

We value integrity, teamwork, and a proactive service mindset. The role includes using a Dealer Management System to look up service history, schedule repairs, and process payments, with a generous benefits package.