Automotive Service Advisor - Customer Growth & Teamwork

G502 KGA-FLG, LLC

Ankeny (IA)

On-site

USD 42,000 - 66,000

Full time

6 days ago

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Benefits offered by this job

401k match

Wellness time off

Medical, Dental, Vision

Disability Insurance

AD&D and Life Insurance

FSA / HSA

Employee discounts

Parental Leave Stipend

Garff Giveback bonus

Job summary

Ken Garff Automotive Group is seeking a Service Advisor in Iowa to deliver exceptional customer service, listen to customers, identify service needs, and communicate updates and estimates. The role emphasizes first-rate communication, accuracy in repairs, and handling payments efficiently.

Ideal candidates are friendly, cooperative, patient, and value teamwork. Prior experience with a DMS and a willingness to engage customers through a fast-paced environment will help you thrive in our service

Qualifications

Friendly and cooperative demeanor with the ability to connect quickly with customers
Motivated, patient, conscientious and a team player
Analytical mindset with attention to detail

Responsibilities

Greet customers promptly and professionally
Provide updates, estimates, and inspection results to customers
Answer calls promptly and address inquiries to satisfaction
Review completed work, discuss recommendations, and collect payments
Utilize Dealer Management System (DMS) to look up service history and schedule appointments
Ensure high-quality customer service and complete satisfaction surveys