Automotive Service Advisor - Customer-Centric Expert

AutomotoSocial; Milwaukee (WI); On-site; USD 38,000 - 62,000; Full time

Job summary

AutomotoSocial is seeking an Automotive Service Advisor to welcome customers, gather vehicle information and direct service needs with professionalism. You will interpret service history and explain recommended work clearly, while maintaining a focus on customer satisfaction.

You will provide accurate cost and time estimates, obtain authorization, monitor progress, and communicate changes to customers. This role supports warranty repairs and ensures compliance with state regulations.

Responsibilities

• Meet and greet service customers promptly in a professional manner.
• Inspect vehicle and reference service history to identify needs.
• Promote services, parts, and accessories by understanding requirements.
• Provide accurate cost and time estimates and secure customer authorization.
• Check on progress and communicate changes to customers.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and conduct post-repair follow-ups.
• Ensure service outcomes meet state and federal laws.

Skills

Customer service

Communication

Product knowledge

Sales

Estimates

Job description

AutomotoSocial is seeking an Automotive Service Advisor to welcome customers, gather vehicle information and direct service needs with professionalism. You will interpret service history and explain recommended work clearly, while maintaining a focus on customer satisfaction.

You will provide accurate cost and time estimates, obtain authorization, monitor progress, and communicate changes to customers. This role supports warranty repairs and ensures compliance with state regulations.