Customer-Centric Automotive Service Advisor

Ourisman Hyundai; Laurel (MD); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid time off and holidays

Professional development

Job summary

Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor to join our team. The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair services.

Greet customers, schedule appointments, communicate work orders, provide cost estimates, obtain authorization, keep customers informed, and maintain detailed records to support service growth.

Qualifications

• Previous experience as a Service Advisor or similar role preferred.
• Familiarity with automotive service software and MS Office.
• Excellent communication and customer service mindset.

Responsibilities

• Greet customers and assess their vehicle service needs in a friendly and professional manner.
• Schedule appointments, and communicate work orders to technicians, ensuring that repairs and maintenance are performed accurately and on time.
• Advise customers on necessary vehicle services and repairs, providing clear and detailed explanations.
• Provide accurate cost estimates and obtain customer authorization before initiating repairs.
• Keep customers informed about the status of their vehicle and any changes to the estimated completion time.
• Maintain detailed records of all customer interactions, services performed, and parts used.
• Promote dealership services and products to enhance customer satisfaction and drive business growth.

Skills

Communication

Interpersonal skills

Organizational skills

Customer service

Tools

Automotive service software

Microsoft Office

Job description

Ourisman Automotive Group is seeking a motivated and customer-focused Service Advisor to join our team. The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair services.

Greet customers, schedule appointments, communicate work orders, provide cost estimates, obtain authorization, keep customers informed, and maintain detailed records to support service growth.