AUTOMOTIVE SERVICE ADVISOR

Dan Hecht Chevrolet Inc; Effingham (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid training

Referral program

Health insurance

401(k) matching

Employee discount

Life insurance

Paid holidays

Job summary

Dan Hecht Chevrolet Inc. in Effingham, IL seeks a professional Service Advisor to be the main liaison for customers seeking vehicle maintenance and repairs. You will guide customers from concern to resolution, coordinating with technicians to ensure timely, accurate service and transparent communication.

The role requires strong communication skills, organization, and a solid understanding of basic automotive repairs. A clean driving record and a professional appearance are essential for success.

Qualifications

• Experience in automotive service advising or customer service.
• Excellent communication and people skills.
• Organized with ability to multitask in a fast-paced shop.
• Basic knowledge of automotive repairs and maintenance.
• Comfortable using service software and computers.
• Professional appearance and attitude.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet customers and understand their vehicle concerns.
• Explain recommended services, costs, and timelines clearly.
• Work with technicians to ensure repairs are completed accurately and on time.
• Keep customers updated on repair status.
• Prepare and review service orders for accuracy.
• Recommend additional services when appropriate.
• Follow up with customers to ensure satisfaction.
• Maintain accurate customer and vehicle records.

Skills

Experience in service advising

Strong communication

People skills

Organized / multitasking

Automotive knowledge

Service software literacy

Professional appearance

Valid driver’s license

Tools

Service software

Job description

Description

We are seeking a professional and customer-focused Service Advisor to join our dynamic automotive service team. In this role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring a seamless and positive experience. Responsibilities include however are not limited to:

• Greet customers and understand their vehicle concerns
• Explain recommended services, costs, and timelines clearly
• Work with technicians to ensure repairs are completed accurately and on time
• Keep customers updated on repair status
• Prepare and review service orders for accuracy
• Recommend additional services when appropriate
• Follow up with customers to ensure satisfaction
• Maintain accurate customer and vehicle records

Benefits Include:

• Paid training
• Referral program
• Health insurance
• 401(k) matching
• Employee discount
• Life insurance
• Paid holidays

Requirements

• Experience in automotive service advising or customer service
• Strong communication and people skills
• Organized and able to multitask
• Basic knowledge of automotive repairs and maintenance
• Comfortable using service software and computers
• Professional attitude and appearance
• Valid driver's license with clean driving record