Service Advisor: Client-First Auto Care & Growth

Ford Sheehy Inc; Richmond (VA); On-site; USD 50,000 - 200,000; Full time

Benefits offered by this job

Health, Vision, Dental Insurance

Paid maternity/paternity after 1 year

Paid Training

Career Advancement

401K & Profit Sharing

Competitive pay

Job summary

Sheehy Auto Stores in Richmond, VA is seeking Service Advisors to greet customers, schedule appointments, and act as a liaison between customers and service techs. Benefits include health/vision/dental, paid maternity/paternity leave after one year, paid training, career advancement, 401(k) and profit sharing, with compensation ranging from $50K to $200K.

Experience as a Service Advisor is preferred; Reynolds & Reynolds DMS proficiency is a plus.

Qualifications

• Previous experience as a Service Advisor preferred.
• Reynolds & Reynolds or similar DMS proficiency preferred.
• Must have strong customer communication skills both in-person and on the phone.
• Strong organizational skills.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Authorized to work in the USA.
• Ability to pass a pre-employment background check, MVR check, and drug screening.
• Must have a valid driver's license.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to technicians.
• Present recommended/additional services using low-pressure methods.
• Provide accurate estimates of repair and maintenance costs.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and costs to customers.
• Maintain CSI scores by dealership standards.

Skills

Customer communication

Organization skills

Tools

Reynolds & Reynolds

Job description

Sheehy Auto Stores in Richmond, VA is seeking Service Advisors to greet customers, schedule appointments, and act as a liaison between customers and service techs. Benefits include health/vision/dental, paid maternity/paternity leave after one year, paid training, career advancement, 401(k) and profit sharing, with compensation ranging from $50K to $200K.

Experience as a Service Advisor is preferred; Reynolds & Reynolds DMS proficiency is a plus.