Automotive Service Advisor | Customer-Focused & Tech-Smart

Harr Toyota; Worcester (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Career development

Paid vacation

Childcare reimbursement

College scholarship

Job summary

Harr Motor Group in Worcester, MA is seeking a Service Advisor to be the main contact for customers in our service department. You will explain service needs, provide estimates, and coordinate appointments to keep vehicles on the road.

The ideal candidate has strong communication and organizational skills, experience in automotive service, and proficiency with computer systems. We offer competitive pay, comprehensive benefits, 401(k), paid time off, and growth opportunities within the company.

Qualifications

• Experience in customer service, preferably automotive.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Detail-oriented and able to work in a fast-paced environment.
• Proficient in computer systems and software.
• Knowledge of automotive service procedures and terminology.

Responsibilities

• Greet customers promptly and provide timely professional service.
• Use technology to ensure customer satisfaction and loyalty.
• Provide excellent customer service by listening to inquiries and requests, asking questions to identify needs, and resolving concerns.
• Provide repair estimates and help prioritize with customers.
• Coordinate activities to ensure repair work is completed on time.
• Obtain written approval on all repair orders and document changes.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Time management

Detail-oriented

Proficient in computer systems

CRM software

Education

High School diploma

Tools

CRM software

Job description

Harr Motor Group in Worcester, MA is seeking a Service Advisor to be the main contact for customers in our service department. You will explain service needs, provide estimates, and coordinate appointments to keep vehicles on the road.

The ideal candidate has strong communication and organizational skills, experience in automotive service, and proficiency with computer systems. We offer competitive pay, comprehensive benefits, 401(k), paid time off, and growth opportunities within the company.