Automotive Service Advisor

Loving Auto Group; Lufkin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

Discount on Vehicles

Job summary

Loving Auto Group is seeking a Service Advisor who excels in customer service in our automotive service department. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure clear communication and customer satisfaction.

Responsibilities include translating repair needs, providing accurate estimates, following up on repairs, and maintaining CSI scores, while delivering a welcoming experience and promoting essential warranty and

Qualifications

• Strong customer service skills
• Ability to greet customers and schedule appointments
• Ability to translate repair needs to technicians
• Upsell services with integrity

Responsibilities

• Greet service department customers promptly and courteously
• Listen to customers and translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of problems
• Maintain CSI scores as per dealership standards

Job description

Service Advisor - Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously- attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• Discount on Vehicles

About Us

Welcome to Loving Auto Group's Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community.

We offer an excellent benefit package, and a great working environment. If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, Thanks for considering us in your employment endeavors!