Automotive Service Advisor: Customer Care & Tech Liaison

Family Car Group; Bossier City (LA); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness

Paid Training

Short Term Disability

Employee Discount

Job summary

Family Car Group is seeking a Service Advisor to greet customers, schedule appointments, and act as the liaison between customers and service technicians. The role focuses on delivering a welcoming experience and ensuring customer needs are met with transparency.

Responsibilities include translating repair needs to technicians, providing accurate estimates, and following up with customers to communicate progress and outcomes. A passion for excellent customer service and integrity is essential.

Qualifications

• Experience in customer-facing roles, preferably in automotive service.
• Strong communication and interpersonal skills.
• Ability to explain repairs and options clearly to customers.

Responsibilities

• Greet customers promptly and courteously as they enter the service department.
• Listen to customers and translate repair needs to technicians.
• Upsell additional services with integrity and low pressure.
• Provide accurate repair and maintenance estimates.
• Follow up on repairs and keep customers informed of progress.
• Explain repairs and costs to customers; review vehicle service with them.

Skills

Customer service

Communication

Sales aptitude

Job description

Family Car Group is seeking a Service Advisor to greet customers, schedule appointments, and act as the liaison between customers and service technicians. The role focuses on delivering a welcoming experience and ensuring customer needs are met with transparency.

Responsibilities include translating repair needs to technicians, providing accurate estimates, and following up with customers to communicate progress and outcomes. A passion for excellent customer service and integrity is essential.