Automotive Service Advisor - Customer Care Specialist

Lane Johnson; Kirkland (WA); On-site; USD 52,000 - 75,000; Full time

Job summary

Lee Johnson Auto Family is looking for a Service Advisor to be the primary liaison between the service department and customers. You will assist customers with service needs, explain work and charges, and ensure ongoing satisfaction. You will cashier payments and maintain clear communication with technicians and vehicle owners.

The role emphasizes hospitality, clear expectations, and timely updates on vehicle progress, with a focus on delivering a positive owner experience daily.

Responsibilities

• Assist customers with service and maintenance needs
• Explain completed work and charges to customers
• Cashier customers and process payments
• Communicate effectively between customers and technicians
• Greet owners on arrival and identify their needs
• Review vehicle repair histories and recalls
• Provide cost estimates and set expectations for completion time

Job description

Lee Johnson Auto Family is looking for a Service Advisor to be the primary liaison between the service department and customers. You will assist customers with service needs, explain work and charges, and ensure ongoing satisfaction. You will cashier payments and maintain clear communication with technicians and vehicle owners.

The role emphasizes hospitality, clear expectations, and timely updates on vehicle progress, with a focus on delivering a positive owner experience daily.