Service Advisor

Lane Johnson; Kirkland (WA); On-site; USD 52,000 - 75,000; Full time

Job summary

Lee Johnson Auto Family is looking for a Service Advisor to be the primary liaison between the service department and customers. You will assist customers with service needs, explain work and charges, and ensure ongoing satisfaction. You will cashier payments and maintain clear communication with technicians and vehicle owners.

The role emphasizes hospitality, clear expectations, and timely updates on vehicle progress, with a focus on delivering a positive owner experience daily.

Responsibilities

• Assist customers with service and maintenance needs
• Explain completed work and charges to customers
• Cashier customers and process payments
• Communicate effectively between customers and technicians
• Greet owners on arrival and identify their needs
• Review vehicle repair histories and recalls
• Provide cost estimates and set expectations for completion time

Job description

Lee Johnson auto family has been owned and operated by the family for 90 years, now being on the third generation of Johnson ownership. To sustain such a legacy the Johnsons knew they needed to take care of their people first. We at Lee Johnson pride ourselves in creating an environment where people can be excited to work in, have a clear path to success, and a good work life balance. We believe in every person we add to the team.

Everything we do is centered around the vehicle owners that visit us every day. We put a strong focus on creating a sense of hospitality in an industry where this is not the norm. If you believe you can deliver on a promise to help create this environment every day that you come into work, we would like to speak with you!

DUTIES & RESPONSIBILITIES:

The service advisor is the primary liaison between the service department and its customers. Service advisors are responsible for assisting their customers with service and maintenance needs and insuring the customers’ continued satisfaction with the dealership. The primary duties and responsibilities include:

• Connecting with owners at their vehicle on the service drive immediately upon arrival.
• Explaining all completed work and charges to customers
• Cashier customers, taking payment via cash, check or credit card.
• Effective communications between customers and technicians.
• Perform vehicle walk around, gathering owner information, and identifying primary reason for their visit.
• Clearly documenting and reviewing the items that are mentioned.
• Reviewing vehicle repair histories and verifying the need for maintenance and/or manufacturer recalls
• Providing the owner with what is needed on their vehicle and associated cost.
• Creating a clear expectation of when their vehicle will be complete. If unable to honor this promise, quick communication of our new commitment.
• Monitoring the progress of each vehicle throughout the day and updating owners as needed
• Verifying the final invoice reconciles with the work performed on the repair order, Contacting the owner to advise of completion.