Service Advisor

Antwerpen Automotive Group; Sykesville (MD); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Health & dental insurance

Paid time off

Friendly work environment

Job summary

Antwerpen Automotive in Sykesville, MD seeks a dedicated Service Advisor to be the primary contact for customers through their vehicle maintenance and repair journey. You will work with technicians to understand needs, provide accurate estimates, and ensure timely service completion.

Responsibilities include greeting customers, scheduling, invoicing, and maintaining clear communication on progress. The role emphasizes delivering exceptional service and fostering long-term customer relationships.

Qualifications

• Prior experience as a Service Advisor or in automotive service preferred.
• Strong communication and interpersonal skills.
• Familiarity with scheduling/invoicing software or automotive service software.

Responsibilities

• Greet customers on arrival and listen to their service concerns.
• Provide clear estimates for repairs and maintenance services.
• Coordinate with technicians to schedule and prioritize repairs.
• Keep customers informed on vehicle status and progress.
• Process service orders and handle billing and payments.
• Maintain high customer satisfaction and build long-term relationships.
• Handle warranty claims and related documentation.
• Maintain a clean and organized work environment.

Skills

Communication

Multitasking

Computer systems

Customer service

Tools

Scheduling software

Job description

Antwerpen Automotive is seeking a dedicated and customer-focused Service Advisor to join our team in Sykesville, MD. In this role, you will be the primary point of contact for customers, ensuring they receive exceptional service and support throughout their vehicle maintenance and repair experience. You will work closely with our technicians and service team to communicate customer needs, provide accurate estimates, and ensure timely completion of services.

Responsibilities

• Greet customers as they arrive and listen carefully to their vehicle service concerns.
• Provide clear and accurate estimates for repairs and maintenance services.
• Coordinate with technicians to schedule and prioritize vehicle repairs.
• Maintain communication with customers on the status of their vehicles.
• Process service orders and handle customer billing and payments.
• Ensure a high level of customer satisfaction and build long-term relationships.
• Handle warranty claims and documentation as required.
• Maintain a clean and organized work environment.

Requirements

• Previous experience as a Service Advisor or similar customer service role in an automotive service environment preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work efficiently under pressure.
• Basic knowledge of automotive systems and terminology is a plus.
• Proficient with computer systems, including scheduling and invoicing software.
• Reliable, professional, and customer-service oriented.

Benefits

• Competitive salary ranging from $60,000.00 to $100,000.00 per year.
• Opportunities for professional growth and development.
• Comprehensive health and dental insurance plans.
• Paid time off and holiday benefits.
• Supportive and friendly work environment.

About The Company

Antwerpen Automotive is a trusted name in the automotive service industry, dedicated to providing exceptional service and quality repairs to our customers. Located in Sykesville, MD, we pride ourselves on our commitment to customer satisfaction, technical excellence, and a supportive team culture. Join Antwerpen Automotive and be a part of a company that values integrity, professionalism, and customer care.