Service Team Lead - Customer Care & Ops

Antwerpen Automotive Group; Pasadena (MD); On-site; USD 32,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability

Sick time

Vacation after 1 year

401(k) plan

Job summary

Antwerpen Volkswagen in Pasadena, MD is seeking an experienced Service Advisor to welcome customers, document concerns, and coordinate repairs with our service team. You will prepare estimates and communicate with technicians to ensure timely completion while delivering outstanding service.

A valid driver’s license and proven multitasking ability in a fast-paced shop are essential. Prior experience with service writing and invoicing will help you succeed in this role.

Qualifications

• Previous experience as a Service Advisor is required.
• Strong knowledge of automotive repair and maintenance procedures.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using service writing and invoicing software.
• Detail-oriented with strong organizational skills.
• Listen to customers’ concerns accurately.
• A valid driver’s license.

Responsibilities

• Greet customers and provide excellent customer service
• Listen to customer concerns and accurately document them
• Perform vehicle inspections and recommend necessary repairs or maintenance
• Prepare accurate estimates for repairs and services
• Communicate with technicians to ensure timely completion of work
• Keep customers informed about the status of their vehicles
• Upsell additional services or products as appropriate via our Menu
• Process customer payments and maintain accurate records
• Maintain a clean and organized work area

Skills

Customer service

Communication

Multitasking

Organizational skills

Attention to details

Listening skills

Valid driver’s license

Tools

Service writing software

Invoicing software

Job description

Antwerpen Volkswagen in Pasadena, MD is seeking an experienced Service Advisor to welcome customers, document concerns, and coordinate repairs with our service team. You will prepare estimates and communicate with technicians to ensure timely completion while delivering outstanding service.

A valid driver’s license and proven multitasking ability in a fast-paced shop are essential. Prior experience with service writing and invoicing will help you succeed in this role.