Automotive Service Advisor in El Paso, Texas

Auto-Directory; El Paso, Northern (TX, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life and disability insurance

401(k) with company match

Paid time off

Employee vehicle purchase program

Employee stock purchase plan

Competitive pay plan

Job summary

Group 1 Automotive in El Paso, TX is hiring an Automotive Service Advisor in a regular full-time role within our dealership service department. The position emphasizes customer interaction, repair coordination, and sales-oriented service recommendations.

The ideal candidate has prior Automotive Service Advisor experience, prefers dealership background, and will document concerns, coordinate with technicians, and communicate costs and timelines to customers.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license and acceptable driving record.
• Customer service, communication, and sales skills.
• Basic computer skills.

Responsibilities

• Greet customers promptly and professionally.
• Document service concerns and recommended maintenance.
• Communicate repair costs and timelines.
• Coordinate workflow with technicians and keep customers informed.
• Review completed work before vehicle delivery.

Skills

Customer service

Sales aptitude

Basic computer skills

Communication skills

Education

High school diploma or equivalent

Job description

Group 1 Automotive is hiring an Automotive Service Advisor in El Paso, Texas. The position is regular full-time work in a dealership service department. Previous Automotive Service Advisor experience is required, while previous dealership experience is strongly preferred.

The advisor greets customers, records vehicle concerns, recommends maintenance and repairs, and communicates costs and timelines. The role coordinates customer updates with technicians and reviews completed work before vehicle delivery. A high school diploma or equivalent, a valid driver's license, an acceptable driving record, customer service ability, sales aptitude, and basic computer skills are required. Salary, work mode, certifications or training, application deadline, and date posted were not provided by the employer.

Job title: Automotive Service Advisor

Employer: Group 1 Automotive

Location: El Paso, Texas, United States

Employment type: Regular Full-Time

Work mode: Not provided by the employer.

Automotive category: Service Advisor Jobs

Experience: Previous Automotive Service Advisor experience required

Dealership experience: Strongly preferred

Salary: Not provided by the employer.

Benefits

• Medical
• Dental
• Vision
• Life and disability insurance
• 401(k) with company match
• Paid time off
• Employee vehicle purchase program
• Employee stock purchase plan
• Competitive pay plan

Application deadline: Not provided by the employer.

Responsibilities

• Greet customers promptly and professionally.
• Listen to vehicle concerns and document service needs.
• Recommend maintenance and repair services.
• Communicate repair costs and completion timelines.
• Coordinate workflow with technicians.
• Keep customers informed during the repair process.
• Review completed work and explain services performed.
• Maintain customer relationships for repeat and referral business.
• Meet customer satisfaction and sales performance goals.

Qualifications

Previous Automotive Service Advisor experience is required for this opening. Previous dealership experience is strongly preferred because the position combines customer communication, repair-order coordination, service recommendations, and performance goals. The employer requires a high school diploma or equivalent, a valid driver's license, and an acceptable driving record. Customer service, communication, relationship-building, sales, multitasking, basic computer skills, a professional appearance, a positive attitude, a strong work ethic, and goal-oriented work are also listed qualifications.

Eligibility and Compliance

Employment remains contingent on successfully completing applicable pre- employment requirements under federal, state, and local law.

Service Advisor Work

Service advisors work between vehicle owners and the technicians who inspect and repair vehicles. A repair order commonly records the customer concern, inspection findings, approved work, and final explanation of completed services.

Dealership service departments employ people in service advisor roles and coordinate their work with technicians, parts staff, and managers. The El Paso position centers on customer communication, service recommendations, repair coordination, and follow-up.

Dealership service departments hire people for customer-facing and repair-coordination work, including automotive roles.

The position’s listed duties connect customer concerns with inspection findings, approved repairs, and vehicle delivery.

Local automotive professionals work across dealership, repair, parts, and vehicle-service businesses. Accurate documentation keeps the customer’s concern distinct from the technician’s inspection findings and the work that receives approval.

Verified Hiring Facts

The role combines customer intake, service recommendations, repair-order communication, technician coordination, and completed-work review. The employer requires prior service advisor experience and lists dealership experience as strongly preferred. The benefits package includes insurance coverage, retirement matching, paid time off, vehicle purchase access, and stock purchase access. The pay amount, work mode, certifications, deadline, and posting date remain undisclosed. Requisition 2026-36487 is the employer’s reference for the El Paso opening. The five named dealership locations are the application destinations identified for this role.

Questions

Group 1 Automotive provides core hiring details for the El Paso position, while several employment terms are not provided by the employer. Salary, work mode, certification, deadline, and posting-date details are not provided by the employer.

FAQ

Which El Paso dealerships are named in the application process? Audi El Paso, BMW of El Paso, Group1 GMC Westside, Group1 Subaru of El Paso, and Group1 Ford of El Paso.

Does the job listing require a certification? The employer does not provide a certification or manufacturer-training requirement for this position. The verified requirements include previous Automotive Service Advisor experience, a high school diploma or equivalent, a valid driver's license, and an acceptable driving record.

Does the employer state whether the role is onsite or hybrid? Work mode is not provided by the employer. The position is tied to dealership service operations in El Paso, but the employer does not classify the role as onsite, hybrid, or remote.

Is an application deadline listed? Application deadline and date posted are not provided by the employer. The available application information identifies an online process and requisition 2026-36487.