Automotive Service Advisor: Growth, Training & Benefits

Courtesy Chevrolet Inc.; San Diego (CA); Sur place; USD 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

Competitive compensation with base + 0

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career develop

Employee vehicle purchase and service

Advancement opportunities

Résumé du poste

Courtesy Chevrolet San Diego is seeking a professional, customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional service experience from vehicle check-in through delivery.

The role emphasizes greeting customers, documenting concerns, recommending services, and communicating timelines and costs while coordinating with technicians to ensure timely repairs and high

Qualifications

• Prior automotive service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic automotive knowledge and understanding of vehicle maintenance.
• Excellent organizational and problem-solving abilities.
• Professional appearance and demeanor.
• Valid driver's license with a clean driving record.
• Pass background check and drug screen.

Responsabilités

• Greet customers promptly and professionally.
• Document repair orders and accurately record customer concerns.
• Recommend maintenance and repair services based on vehicle needs.
• Communicate repair costs and timelines to customers.
• Coordinate with technicians for accurate diagnosis and timely repairs.
• Provide customers with regular updates on vehicle status.
• Explain services performed at vehicle pickup.
• Maintain high levels of customer satisfaction and build relationships.
• Handle concerns professionally and ensure compliant documentation.

Connaissances

Customer service

Communication

Multitasking

Organizational skills

Problem solving

Professional appearance

Driver's license

Dealership systems

Outils

Dealership Management Systems

Description du poste

Courtesy Chevrolet San Diego is seeking a professional, customer-focused Service Advisor to join our dealership team. The Service Advisor serves as the primary point of contact between customers and the service department, ensuring an exceptional service experience from vehicle check-in through delivery.

The role emphasizes greeting customers, documenting concerns, recommending services, and communicating timelines and costs while coordinating with technicians to ensure timely repairs and high